"In the past customer service was neglected because the huge acquisition spree both companies had been on meant they had to run to stand still. By snapping up lots of very different local cable franchises they presented themselves with an integra tion nightmare."

...Yet it is unclear exactly how great the demand for fast internet services is - particularly at current pricing levels of £15-£50 per month. Current customers tend to be wealthy and internet savvy - a small part of the overall population."

528 Also posted to: Telewest backgrounder . At: 10:43:29 PM  . .
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Other title(s) for this story: Things aren't exactly rosy for the cable operators (6th May 2002)

"It is believed he paid the price for having a more visionary approach when board members wanted someone to take a hands-on role.

That will now be fulfilled by Mr Burdick, who a spokeswoman said had a "detailed knowledge of the business" after six years with Telewest.

Shares in Telewest, which have lost 99% of their value in two years, closed down 11% at 2p today.

Investors face the prospect of having their stakes effectively wiped out as Liberty is likely to push for a debt-for-equity swap"

527 Also posted to: Telewest backgrounder . At: 9:53:41 PM  . .
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Other title(s) for this story: Telewest Communications chief executive resigns

"But today Telewest is expected to report second-quarter pre-tax loss of about £182m and a sharp slowdown its number of new customers. "

526 Also posted to: Telewest backgrounder . At: 9:47:53 PM  . .
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Other title(s) for this story: Telewest sacks Singer