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We aim to be really good eBayers, and try to follow all the rules and treat our customers like the gods they truely are.

Last published: 17/12/2003; 10:55:06

Terms and Conditions 
 The following terms and conditions apply to all our online sales. Please read them carefully, when purchasing goods online you are entering into a legally binding contract and the information contained in this page forms part of that contract. 
 There are no surprises or small print here, just standard conditions that we adhere to with all our sales. Some of the following are required by UK trading law, some are our own conditions of sale such as our returns policy. 
Contacting Us 
 You can contact us by email, telephone or by writing to us as follows: 
 Our email address: 
 steve@cybersaps.com ;
 Our telephone number: 
 Please phone between 9.30am and 6pm GMT Monday - Saturday. Call costs will change depending on how you phone but this is a standard phone line: no premium rates here! 
 +44 (0)1952 407843 
 Or call on my mobile: +44 (0)7903 940 427  
 Find us on MultiMap and our postal address is: Find us on MultiMap and our postal address is:' in archive.">
 37 King Street 
 Dawley 
 Telford 
 TF4 2AG 
 United Kingdom 
Compaints and Returns 
 We are commited to a policy of first class customer service. 
 If you have any complaints, we want to hear from you so we can improve our service. Please email us and we will consider your comments carefully. 
 We promise to answer your complaint within 5 days. 
 If the goods are faulty the goods will be replaced free of charge or for a full refund if sent back within 30 days of you receiving the goods. 
 If the goods are ordered in error we will refund the goods in full but we will charge for the carriage if sent back within 30 days of you receiving the goods. 
 Complaints are handled on a one to one bases by phone or e-mail, even by post if a reply is not urgent and we will try and come to a satisfactory conclusion within 3 days of the complaint, all complaints will remain confidential and fair. 
 If you no longer require the goods that you have ordered you can return them within 7 working days that begin on the day after you have received the goods. We do not refund the cost of the postage / shipping costs. This is your right to a cooling off period.  
 Please when sending the goods back get a proof of posting or even insure the goods in case it gets lost. If the goods are lost we do not refund the money but you should be able to make a claim through the shipper. 
 In the case of a dispute we are governed by UK law. 
eBay Auctions 
 By participating in auctions hosted by eBay International AG you are agreeing to their terms and condition as described here, caveat emptor. 
 Extracted from eBay's Bidding and Buying. 
 If you are the highest bidder at the end of an auction (meeting the applicable minimum bid or the reserve requirements) and your bid is accepted by the seller, you are obligated to complete the transaction with the seller, unless the item is listed in a category under the Non-Binding Bid Policy or transaction is prohibited by law or by this agreement.  
 By bidding on an item you agree to be bound by the conditions of sale included in the items description (or linked to from the description) so long as those conditions of sale are not in violation of this Agreement or unlawful. r you bid, a clear typographical error is made, or you cannot authenticate the seller's identity. 
 Bids are not retractable except in exceptional circumstances such as when the seller materially changes the item's description afte 
 Our specific conditions relating to the sale of goods on eBay are as follows: 
 Initial Contact Period 
 We will contact you within 72 hours of an auction closing. We consider it the responsibility of both buyer and seller to contact the other party. 
 Contract Default 
 If, after at least seven days after the end of an auction, the high bidder hasn't responded or we feel that the high bidder isn't going to complete the transaction we will file a Non-Paying Bidder Alert with eBay. Details of eBay's default process can be found here. 
 Payment 
 Payments for auctions must be received within 10 days of the close of the auction. Further details of our available payment options can be found here. 
 Shipping & Postage 
 Details of available shipping options can be found here. We reserve the right to delay shipment of goods until fully cleared funds are available. With online payments this is considered to be as soon as authorisation confirmation is received from our bankers. With cheque payments we are regulated by the clearing banks normal clearance time. 
 Returns Policy 
 It is our intention to provide a full and accurate description of the goods we sell including details of any damage or restoration. We will also on occasions use our professional experience to date items where that information is not immediately apparent. We extensively photograph the items we offer for sale on eBay and these photographs together with our written description of the item is considered as part of our contract. 
 Should an item be professionally proved to be not as we describe then you should contact us immediately by email stating the eBay sale reference. DO NOT RETURN GOODS to us until we give you instructions to do so. Refunds will be given in the same tender type as the original payment. 
 Goods should be returned in the original packaging. 
 Goods must be returned by the most economical method. They remain your property until we have received them. 
 Goods must be returned in the same condition as when offered for sale. 
 You should allow up to 14 days (in addition to delivery time) for returns to be processed. 
Statutory Rights 
 Nothing contained within these terms and conditions affect your statutory rights in the UK.