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Telewest backgrounder: Who, what why and where of one of the UK's broadband providers. News and background stuff.

Things aren't exactly rosy for the cable operators (6th May 2002)

01 August 2002   

 

Things aren't exactly rosy for the cable operators (6th May 2002)

"In the past customer service was neglected because the huge acquisition spree both companies had been on meant they had to run to stand still. By snapping up lots of very different local cable franchises they presented themselves with an integra tion nightmare."

...Yet it is unclear exactly how great the demand for fast internet services is - particularly at current pricing levels of £15-£50 per month. Current customers tend to be wealthy and internet savvy - a small part of the overall population."


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