Oftel report

"Direction to resolve a dispute between Telewest and BT over interconnect charges for origination of calls to freephone numbers - 14 August 2002"

blueyonder launches subscription web space service

"For a fee of £4 per month, payable via Telewest Broadband's standard monthly bill, customers will get 100Mb of web space and advanced scripting tools such as Perl, PHP and ASP."

ADSL for under £20

"UK consumers can get broadband access for under £20 per month for the first time.

In the last week, ET Global Solutions launched a rock-bottom residential USB package for £18.95 (including VAT) and fairADSL began offering an ADSL package costing £18.99 per month.

There's an activation fee of around £60 for both services, and then (in common with other ISPs) consumers will have to fork out for ADSL modems and a micro-filter. Both packages are (naturally enough) self-install."

 

Hmmm.
£60.00 divided by 12 months = £5 per month
so it's really £25.00 per month. Things may change after a year so only divide by 12. Filters are £60, modem £85 (or the other way around). Still not as neat as an installed by a specialist Telewest's half or one meg service - with a free help line (no 50p per minute charges).

Broadband gets retail therapy

"Telewest Broadband today launches its high-speed, blueyonder broadband internet services on the high street, in Gamestation stores across the UK.

In a unique retail initiative, customers will pay £25 for a pocket-sized pack, which includes a hassle-free installation by a Telewest Broadband engineer. The pack contains a CD-ROM with tips and information about internet content - including music, film and gaming - made available by broadband access."

Barnes & Noble: The New Conceptual Selling: The Face-to-Face Sales Method That Helps Leading Companies Stay on Top

"...understanding your customers' decision-making process makes you a much more effective sales professional than even the most dazzling practitioners of the dog-and-pony method.

The first step in understanding that process is to remember a seemingly simple message we gave:

People buy for their own reasons, not for yours.

The message is crucial because until you know your customers' reasons for wanting÷or not wanting÷to buy, you're selling with blinders on. No matter how many reasons you may have for believing your product or service is a great buy, they will mean nothing unless each individual customer has solid reasons of his own for wanting to do business with you."

Telewest PR chief follows Singer

"Jane Hardman, who formerly worked at heavyweight City PR firm Brunswick, is expected to take over as head of Telewest's in-house public relations team.

However, the company's deepening debts prompted the ousting of Mr Singer on Wednesday. Telewest insiders said it was inevitable Murray would leave shortly afterwards. "

 

Will more heads roll?

Telewest's new chief plans shake-up

"In an effort to conserve cash Mr Burdick said Telewest would spend less chasing new customers and concentrate on persuading existing subscribers to buy broadband internet services.

The high-speed web access is the third and most profitable leg in cable's much vaunted "triple play" of telephone, television and internet.

Telewest has signed up 15,000 subscribers to its 1MB broadband service in the seven weeks since it launched, and now has 192,000 customers taking high-speed internet services.

In the six months to June 30 core earnings grew 30% to £184m on a yearly basis, while turnover edged up 4% to £674m. "

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Other title(s) for this story: Telewest's new chief plans shake-up