Pick a stylesheet that suites you: left, s,  left, m,  right, s,  right, m,  no menus, s,  no menus, m. 
Telewest backgrounder: Who, what why and where of one of the UK's broadband providers. News and background stuff.

ZDNet: BTopenworld, NTL top complaints charts

14 December 2002   

 

ZDNet: BTopenworld, NTL top complaints charts

"According to the latest Oftel figures, BTopenworld and NTL lead the way when it comes to customer complaints

NTL is the most complained about telephony provider in the UK but when it comes to Internet access, there can be only one 'winner' -- BTopenworld.

Oftel figures for the fixed line business and residential voice markets released on Wednesday put NTL out in front, scoring 0.8 complaints per 1,000 users, with NPower and Telewest tied in second place on 0.5. Next up, and the only others above the industry average, are BT and Eurocall on 0.4.

However, BTopenworld is the nation's least favourite ISP as far as Oftel's figures are concerned, registering 1.6 complaints per 1,000 customers. The only other ISP above the industry average of 0.4 is Pipex, on 0.6. Rivals Blueyonder (Telewest), Freeserve and NTL all score 0.1, while AOL is virtually off the radar screen with less than 0.1 complaints per 1,000."

ZDnet are very pro AOL, they advertise there, hence the skilled copy writing virtually off the radar screen my arse. Europemedia says:

In the internet service provision market, BTOpenworld overwhelmingly came out as the ISP with the most number of consumer complaints. According to OftelÕs figures, it scored 1.6 complaints per 1,000 customers, compared to the industry average of 0.4. Pipex is the only other ISP above the industry average on 0.6 Rival ISPs Blueyonder (Telewest), Freeserve and NTL all registered 0.1 complaints per 1,000 users while AOL had less than 0.1.

5 complaints per 10,000 against 4 for BT on the phones.

BTopenworld is now proved to be shit -16 complaints per 10,000. 1 for Blueyonder... That seems high. ";->"


672 Also posted to: Home page . At: 12:40:48 AM  . .
Permalink  Top  Search Google  Technorati
Other title(s) for this story: